Exceptional people provide exceptional service. At North Oaks, our dedicated staff brings passion, expertise and years of experience to deliver unmatched, personalized service each and every day. Our goal is to work together to serve your individual needs and exceed your expectations. We’ll ensure you have the independence, flexibility, and options to live the life you want to live — to thrive — every step of the way.
Committed to the Community
At North Oaks, making a connection is crucial, not just between our staff and residents, but also between our entire team and the community at large. That’s why we take an active role in the Pikesville Chamber of Commerce and maintain close relationships with our local community, including acting as corporate sponsors for the Associated Jewish Federation of Baltimore (The Associated) and the Jewish Community Center of Greater Baltimore. We also contribute and participate each year in the Walk to End Alzheimer’s.
Meet our team:
Susan has been with North Oaks since 2012, originally serving as Administrator for Autumn Ridge Health Center. Prior to that, for 7 years, she was the administrator in other communities, that like North Oaks, are managed by Life Care Services. As executive director of North Oaks, her role is focused on assuring resident satisfaction and managing the operation of this Life Plan community in a financially sound and efficient manner.
Manager of Administrative Services
Cynthia backs up the executive director and supervises the concierge services provided to North Oaks residences. She takes the lead for the business office and IT functions. She also provides administrative services to the North Oaks Resident Committee. The administrative functions of North Oaks are facilitated with her talent.
Director of Human Resources
This role is responsible for assuring that qualified and responsive staff are recruited and trained for the services they provide residents of North Oaks. Creating a supportive and high-expectation environment for staff assures that residents’ expectations will be met by staff who enjoy working with residents, as well as having the opportunity for personal fulfillment and growth.
Director of Accounting
Debbie has worked with Life Care Services, as a manager at North Oaks for over 11 years. She understands the complexity and details of North Oaks Life Plan Community residency agreement and frequently meets with residents to answer their financially related questions about North Oaks. Debbie is supported by a sophisticated financial team at Life Care Services to assure the financial stability and strength of the community.
Cindy has been with North Oaks since 2010. She has been in the senior living industry for over 19 years. She and her staff offer prospective residents a wealth of knowledge regarding senior housing options in the greater Baltimore area. Cindy views her responsibility as helping prospective residents and their advisers learn and understand their options, so they can select a Life Plan Community that offers both an enjoyable lifestyle and comfortable financial fit.
Director of Community Life Services
Sherrie has been with North Oaks since 2008. In her role, she is responsible for the coordination of the full range programs, activities and events that are identified and desired by North Oaks residents. Communication is key to a successful and responsive program of multiple activities and topics. Sherrie relies on the input of residents and members of the North Oaks Activities committee in designing the overall calendar. Sherrie’s background includes prior experience as the Program Director of the Myerberg Senior Center.
Nate joined North Oaks in the fall of 2010. He has more than 17 years of culinary experience having trained at the Pennsylvania Culinary Institute. He served as an executive sous chef at leading fine hotels in Baltimore for over 10 years. He brings a refreshing finesse of flavors to the dining experience for residents at North Oaks. Working with his culinary staff, the menus that he creates reflect a wide range of choice and tastes.
Director of Plant Operations
Chris joined North Oaks in 2008. He is responsible for all the systems that provide a comfortable and safe environment for North Oaks residents. He is also responsible for the maintenance of all residences inside and out so they function flawlessly. He also oversees community areas and grounds and assures they are immaculately maintained.
Director of Environmental Services
Jackie has been with North Oaks since 2008. Her experience in the hotel and hospital industries includes director of housekeeping and environmental services with a host of well-known companies locally and internationally. North Oaks residents enjoy weekly housekeeping and flat laundry services which, under Jackie’s direction, are done expertly and responsively to residents’ wishes.
Administrator of Autumn Ridge Health Center
Jennifer has been a nursing home administrator since 1995. As the administrator of Autumn Ridge, her role is to ensure the highest quality of care for residents who reside in assisted living and comprehensive care (skilled nursing), whether temporarily or permanently. Her responsibilities include the daily oversight of the Autumn Ridge team and meeting with residents and their families. She is committed to delivering 5-star services and care.
Director of Nursing Services
Amy is dedicated to caring for people. As the Director of Nursing Services of Autumn Ridge since 2014, her responsibility is to ensure that the services provided comply with the highest standards of quality care and that Autumn Ridge residents benefit from the training and guidance she provides her nursing staff. She brings with her 35 years of multi-faceted nursing experience including acute, sub-acute and long-term care settings.
Wellness Navigator/Independent Living Nurse
Diane has been with North Oaks since it opened 27 years ago and serves as the knowledgeable “go-to” person for assisting North Oaks residents with access to the appropriate levels of medical service offered at North Oaks or through the residents’ other health care providers. She assures that North Oaks residents who go elsewhere for specialty care or hospitalization return to Autumn Ridge (North Oaks’ Health Center) or their private residence at North Oaks with ease and the appropriate level of care and service for a seamless recovery and rehabilitation process.
Vicki has been with North Oaks for over 13 years. She is a lifelong Pikesville resident and enjoys many ties to the local community. Her extensive background includes a master’s degree in social work. She is committed to helping prospects and their families navigate their senior living search by serving as a resource. She can answer a wide range of questions related to senior living options.
Lisa joined North Oaks in March of 2011. Her role is to facilitate the smooth transition from a private home to North Oaks. She expertly coordinates the preparation of residences at North Oaks in conjunction with our Plant Operations and housekeeping teams. She is also your go-to person for all things related to your move to North Oaks.